Mercedes-Benz

COVID-19 Update.

G Brothers is Open.
G Brothers Mercedes-Benz Dealer Sydney Is Open For Business

These are worrying times and you’re probably trying to ‘carry on as normal’ whilst doing your best to look after friends and family. At G Brothers Mercedes-Benz, the health and well-being of our customers, employees and our community is our number one priority.

As the current and unprecedented situation changes rapidly, we will continue to monitor and act on advice from the World Health Organisation (WHO) and our federal and state governments. 

Our sales showroom and service centre are still operating at full capacity and business as usual. All of our employees continue conducting business whilst ensuring the welfare of all staff, customers, suppliers and the greater community. G Brothers has implemented the following procedures across our business to minimise risk and reassure our clients. 

With all the challenges we are all facing together, G Brothers is focused on supporting all your requirements through this difficult period so we can continue to offer you exceptional customer service for your sales, service or parts needs.

Take care of yourself and your loved ones. Stay strong and stay safe.

The G Brothers Team

Social Distancing

• Should you wish to remain away from the dealership, we are more than happy to communicate via phone or email regarding Service, Sales, Finance or any other enquiries you may have

• For service bookings during this time, if you are not comfortable visiting our service centre, we are implementing a free pick up and delivery service Sydney-wide.

• ‘Non-contact policy’ which includes no handshakes or person to person contact. We will, however, greet you with a warm smile.

• Social Distancing of 1.5m minimum for everyone including staff and customers

• Strict staff policies with current health notices in all communal staff areas

• All staff with any health concerns are instructed to stay home and take directive from health professionals

• All staff returning from sick and overseas leave must provide evidence of clearance prior to returning to work

• Alcohol based hand sanitiser has been provided to all departments including non-customer facing in addition to reinforcing a robust handwashing regime

• Our teams receive regular updates on hygiene and protocols as the reaction to COVID-19 develops

• Our teams are subject to prohibitions of both international and domestic flights for work purposes and we have restrictions on internal and external meeting numbers well beyond current Government recommendations

Our Sales Showrooms and Service Centre

• Strict staff policies with current health notices in all communal staff areas

• All EFTPOS machines and touchscreen displays are sanitised before every use

• Complimentary hygiene products available including alcohol based hand sanitiser and tissues

• Prevalent informative signage with procedures and processes and best practices for hygiene

Our Cars and Customer Cars

• We continue to accept online, in person and over the phone service bookings

• All service vehicles are protected with seat covers, floor mats, steering wheel covers and gear shift covers

• All test drive cars, loan cars, and customer cars are wiped clean prior to handover and after each use. This process involves sanitisation of commonly accessed exterior and interior hard surfaces including door handles, steering wheel, start button, touchpad, radio, gear shifters/paddle, mirror, and keys

• Sydney-wide service pick up/drop off available for avoidance of contact if required. Please contact our service department in advance to arrange

• Customers may opt for disposable gloves for test drives and as best as practicable our sales teams exercise social distancing during test drives

• All Technicians and Service Advisors wear disposable gloves at all times when in vehicles and replaced regularly

• Showroom display vehicles are sanitised at least daily

Contacting G Brothers

For any questions or concerns you may have, you can contact us on  9999 5111 or via the contact us form below. We will endeavour to respond as soon as possible.